Time Management and Personal Effectiveness

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Those who have successfully mastered the basics of standard English, and now need to be able to express their ideas more clearly and effectively, at an advanced level. Whether you are summarizing reports to present key information to senior management, or writing to your key customers, this is the course for you! Participants should already have a good understanding of Business English, but want to improve their language skills to enable them to communicate with confidence at a higher level.

  • Professionals seeking to enhance their written communication.
  • Managers looking to improve report writing and presentations.
  • Individuals aiming for clearer and more impactful communication.
  • Anyone in a client-facing role requiring strong written etiquette.

Program Content

This two-day program uses experiential role-play exercises to emphasise the key themes. After each exercise, there is a detailed debriefing and Trainer input, before moving on to the next exercise. Each delegate undergoes continuous improvement through this highly interactive program. They will receive feedback from those they have negotiated with, and from observations made by the Trainer. This format works exceptionally well, and participants find it an enjoyable and challenging environment in which to develop, and enhance, their negotiating skills.

During the course there will be a number of highly challenging, interactive, negotiation role-plays.** At the end of each role-play, you will receive detailed feedback from both the delegates you have negotiated with, and the Trainer. This constant feedback will help you to significantly improve your overall negotiation skills over the two days of the course.

Trainer input will focus on the following, which will be covered over the two days.

DAY ONE

  • The Key Skills Of Top Negotiators
  • The Five Outcomes Of Negotiation
  • Identifying Key Objectives In Your Negotiations
  • Negotiating Styles
  • Your Style In Conflict Situations
  • Rights, Power, And Interest In Your Negotiations
  • Planning To Succeed (Including Using A Negotiation Planner Matrix)

DAY TWO

  • The Climate For Negotiations
  • Knowing Your BATNA
  • BATNA ‘Rules’ In Negotiation
  • The Role Of The ZOPA
  • How To Expand The ZOPA
  • Dirty Tricks And How To Handle Them
  • The Elements Of A Negotiation Plan
  • Deadlock And How To Overcome It
  • Dealing With Difficult People
  • Some Tactics Of Top Negotiators

**Delegates will participate in a number of ‘experiential’ negotiation role-play exercises during the program.